Shipping Policy

At True Cross, we aim to offer you reliable, efficient shipping no matter where you are located. Every day, we deliver to customers worldwide with a focus on fast processing and responsiveness.

1. Delivery Destinations & Restrictions

We ship globally to almost every country, with the exception of the following destinations due to current carrier restrictions:

Bahamas
Cuba
Iran
Sudan
Syria
Yemen

2. Shipping Rates

Enjoy Free Standard Shipping on orders of regular-priced items over $79.99 USD. For all other orders, rates are calculated by weight and chosen shipping speed at checkout:

Standard Shipping

Order Weight	Shipping Cost (USD)
0 kg – 1.0 kg	$7.99
1.01 kg – 2.0 kg	$12.00
2.01 kg – 3.0 kg	$18.00
3.01 kg – 4.0 kg	$24.00
Over 4.0 kg	$30.00

Express Shipping

Order Weight	Shipping Cost (USD)
0 kg – 0.05 kg	$49.99
0.051 kg – 0.25 kg	$68.99
0.251 kg – 0.5 kg	$85.99
0.51 kg – 1.0 kg	$99.99
1.01 kg – 1.5 kg	$118.99
1.51 kg – 2.0 kg	$149.99
2.01 kg – 2.5 kg	$189.99
Over 2.51 kg	$219.99

Note: Free shipping promotions apply only to regular-priced items unless stated otherwise. Exact rates are displayed during checkout based on your delivery address.

3. Order Processing & Delivery Times

Total Delivery Time = Order Processing Time + Carrier Shipping Time

(Excludes customs delays, weekends, holidays, or unforeseen weather events)

Order Processing: 2–5 business days
Express Shipping (FedEx / DHL): 6–8 business days
Standard Shipping: 7–20 business days

Estimated Standard Shipping Times by Region

7–15 Business Days: United States, Canada, United Kingdom, Austria, Denmark, France, Germany, Mexico, Netherlands, New Zealand, Singapore, Spain, Sweden.
10–20 Business Days: Australia, Belgium, Brazil, Croatia, Cyprus, Finland, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Malaysia, Norway, Poland, Portugal, Slovakia, Switzerland, Thailand, Vietnam.
Other Destinations: Please refer to the calculated time frame displayed at checkout.

Important Address Policy: If you entered an incorrect shipping address, please contact us within 2 hours of placing your order. Once an order has entered processing or has been dispatched, we cannot change or redirect the destination address.

4. Order Tracking Updates

Once your package is handed to the shipping carrier, a tracking number will be uploaded to your order confirmation page.

For international shipments, packages travel to an international export hub before entering the carrier's primary tracking scan network. It usually takes 3 to 5 business days for the initial tracking details to update online after dispatch.

5. Lost or Delayed Packages

If your package has not arrived within 60 days of receiving your shipping confirmation email, please reach out directly. We will gladly arrange a replacement or issue a full refund.